JordanCon 2021 FAQ

FAQ Sections

General Information

Memberships (Tickets) & Registration

Safety

Hotel

Programming & Services

Additional Questions

 

GENERAL INFORMATION

 


Is JordanCon 2021 happening?

We are thrilled to confirm that we plan to host an in-person JordanCon this summer! The event will take place July 16-18, 2021 at the Crowne Plaza Atlanta Perimeter at Ravinia hotel.



I need all of the details immediately. I’m excited, and I must know now. Where can I find more information?

We are still working on plans and preparations for the July event. We will continue to release information here and on our social media channels as it becomes available.


Why are you hosting an in-person event? That does not seem safe! Just wait another year!

Due to our contractual obligations, our choice was to host an event this year in the safest manner we can manage, or file for bankruptcy and accept that this will end the JordanCon organization and prohibit any future events.


 

MEMBERSHIPS (TICKETS) & REGISTRATION

 

I already purchased a membership. Now what?

We will email RSVPs soon to ask those who currently hold a membership whether they would like to attend the event, roll over their membership to 2022, or donate their membership to help offset the increased operating costs JordanCon is facing due to Covid-19.  Current membership holders should have received an email with details on Tuesday, April 20th, and the RSVP links will be sent between April 20th and May 15th.

If you have a membership for the 2021 event, no physical ticket is sent to you in advance. Your purchase will be marked as “Pending” in your JordanCon account until the event is completed.


 Is my membership purchased for 2020 rolled over to 2021?

Yes, however you will be contacted in chronological order of original membership purchase to respond via an RSVP form to request one (1) of the following options: 

  • Option 1: Request to attend JordanCon 2021 using your pre-registration Membership (subject to capacity constraint of 500 people, including staff, but not including guests (authors, artists, vendors, and media).
  • Option 2: Forfeit your membership cost to financially support JordanCon. 
  • Option 3: Roll over your membership to 2022.

When will I receive my RSVP email?

  • Tuesday, April 20: RSVP links deployed to Staff and Guests
  • Tuesday, April 20: RSVP links deployed to Eternal Members
  • Wednesday, April 21: RSVP links deployed to Active Volunteers 
  • Monday, April 26: RSVP links deployed to those with memberships purchased in June 2019
  • Tuesday, April 27: RSVP links deployed to those with memberships purchased in July 2019 
  • Thursday, April 29: RSVP links deployed to those with memberships purchased in August 2019
  • Saturday, May 1: RSVP links deployed to those with memberships purchased in September 2019 
  • Monday, May 3: RSVP links deployed to those with memberships purchased in October 2019
  • Wednesday, May 5:  RSVP links deployed to those with memberships purchased in November 2019
  • Friday, May 7: RSVP links deployed to those with memberships purchased in December 2019
  • Sunday, May 9: RSVP links deployed to those with memberships purchased in January 2020
  • Tuesday, May 11: RSVP links deployed to those with memberships purchased in February 2020
  • Thursday, May 13: RSVP links deployed to those with memberships purchased in March 2020
  • Saturday, May 15: RSVP links deployed to those with memberships purchased in April 2020 or later

Note:

  • You may confirm plans using the RSVP any time after you receive the link via email, but the 500 available spaces will continue to fill the longer you wait.
  • Your window does not close when the next link is sent.  The registration window will close for everyone when we reach a total of 500 confirmed registrations.
  • If we do reach 500 confirmed attendees registration will be halted and a waitlist will be initiated.  This will be announced publicly at the time of switching from confirmation to waitlist.
  • If we do not reach 500 confirmed attendees after sending the RSVP link to current membership holders, we will re-open public registration.  The date and time of registration re-opening will be published at least one week in advance.
  • If you are a current membership holder and do not receive the RSVP link based on the schedule posted above please click here to inform us through the event questions form.

If vaccination becomes a possibility for children ages 12-15 in time for them to be fully vaccinated before the deadline of July 1st, will children be able to attend JordanCon in 2021?

Current vaccination guidelines combined with our safety protocols do not allow for children under the age of 16 to attend JordanCon this year. In the interests of fairness to everyone who hopes they will be able to attend, we cannot hold memberships for children in the hopes that they will be able to attend.

The JordanCon team reserves the right to review this policy if vaccinations become available to children in the future.


I submitted an RSVP through the form but haven’t received a response, and it’s been two hours! Help!

All RSVP submissions are sorted manually. We’re prioritizing responses to attendees and there are multiple steps that need to be handled, but we do intend to respond to each submission confirming your status and that we’ve documented your submission properly. As part of the RSVP process, we are cross-referencing data from multiple sources and platforms to ensure fairness of the processing order, configuring data in our system, and coordinating response distribution. Since this is all being done manually, it takes some time. Please be patient with us! If you RSVP’ed “Yes, I would like to attend JordanCon in 2021,” and you haven’t received a response after 7 days, please email finance@jordancon.org and registration@jordancon.org.


I don’t have a membership, but I would like to attend. How do I purchase a membership?

Because we will have to reduce the capacity of the event to accommodate Covid-19 precautions, we have removed memberships from our online store. We may open a wait-list or re-open registration in the future, depending on our capacity assessments.  No memberships will be sold on-site at the event.


Can I transfer my 2021 membership to a friend if I can’t attend?

Due to reduced capacity, JordanCon is not currently accepting badge transfer requests. 


If I have never attended, but want to come this year, is volunteering my only way in? Or will volunteers be selected from the existing people with paid memberships?

Volunteers will be made up of members with existing 2021 memberships that have confirmed their attendance.


I already have a membership purchased. Can I add more people to my order?

Unfortunately due to our limited capacity, we cannot allow any additional memberships to be purchased at this time. Should this change we will let you know via Social Media postings if registration reopens.


Do I have to buy a new membership every year?

Unless you have purchased an eternal membership, yes, you do have to buy a new membership each year.


 

SAFETY


What precautions are you taking to make sure attendees are safe at the event?

We will be posting our full list of precautions and rules soon, but masks will be required and we will, at the minimum, be following CDC recommendations throughout the event. Additionally, we will be requiring ALL attendees, staff, guests, and volunteers to be vaccinated (and have received their last injection no later than July 1) in order to attend. The only exceptions to this requirement will be for those who have a documented medical issue that prevents them from being able to receive the vaccine. 

This means that anyone who is not 16 or older, and therefore unable to receive the vaccine in time for the event, will not be able to attend. We will require all attendees to provide proof of vaccination prior to arriving at the event. Anyone who does not have proof of vaccination or who refuses to follow our safety protocols (which we will share in full soon) will have their badges revoked, will not receive a refund, and will not be allowed into the event space. The safety of everyone in attendance is our top priority.


What if I don’t want to get the vaccine? Can I still attend?

Unless you have a medical reason that you cannot receive the vaccine, you will not be able to attend JordanCon 2021 without proof of vaccination. This is to ensure the safety of everyone in attendance, and we cannot make exceptions.


 

HOTEL

 

Do I need to cancel my hotel reservation for the April 2021 dates?

The hotel automatically shifted all reservations in the JordanCon 2021 room block to the new event dates. If you booked any nights outside of the block, you will need to cancel or change that reservation. This includes anyone who added an extra night before or after those included in the JordanCon block. Those nights will NOT be moved automatically. Whether you were in the block or not, we recommend checking your reservation to make sure it is for the correct July dates and matches your current plans.


If I do not already have a reservation, how do I book my hotel room?

As you submit your RSVP and receive confirmation from the registration team they will provide the hotel link and block information.


Was the Room Block from 2020 moved to 2021?

All reservations for the JordanCon 2020 room block were cancelled by the Crowne Plaza Ravinia hotel.


Was the JordanCon 2021 Room Block opened?

The JordanCon 2021 Room Block was never opened to the public.  We have had issues in the past with the reservation link.  We had some individuals test the link and make their reservations. Those reservations were migrated to July.


 

PROGRAMMING & SERVICES

 

Will the 2021 event include the usual events?  ConSuite, Karaoke, Dance Party, etc.?

No.  The 2021 event will be scaled down and several annual events will not take place as safety remains our top priority.  

Examples of activities that will NOT take place in 2021 include: ConSuite, Karaoke, Dance Party, Poker Tournament, Blademaster Tournament, and Speed Friending.   

All program tracks will run a reduced schedule, and there will not be an art & artists track, though we are planning to host the art show and art auction.  


Since there will understandably be no ConSuite for JordanCon 2021, are there plans to provide any kind of food?

There may be a limited number of pre-packaged snacks available during the event but the amount is undetermined at this time. The hotel restaurant is currently planning to be open, and there are local restaurants and dining services that offer dine-in, carry-out, and delivery options.


What guests are planning to attend the event in July, 2021?

Our Author Guest of Honor, Marie Brennan, is currently planning to attend.  Members of Team Jordan and Team Sanderson, including Harriet McDougal and Brandon Sanderson, are also planning to attend.  Due to a scheduling conflict, our original Artist Guest of Honor, Mark Poole, will not be able to attend.  We hope to host him at a future JordanCon.  Please continue to check JordanCon.org for guest updates.


Will there still be a Charity Auction this year? 

Yes! We will still have the Charity Auction onsite to raise funds to support Amyloidosis research at the Mayo Clinic.


I ordered an Anthology but won’t be able to attend, what can I do to get it?

The JordanCon 2021 Anthology must be picked in person or by proxy. If you are not able to pick it up or have a proxy, then we will hold your Anthology until 2022 for pick up.


I contributed a story to the JordanCon 2021 Anthology, how do I get a copy if I will not be able to attend?

Contributors complimentary copies will be mailed to their home addresses on file with JordanCon.


I contributed to the JordanCon Fundraiser on GoFundme. When can I get my rewards?

All rewards for the JordanCon GoFundMe Charity Fundraiser will be distributed at JordanCon 2022.


 

ADDITIONAL QUESTIONS

 

When will you tell us more about JordanCon 2021?

We are still working hard to finalize our plans for the July event. Because of the date change and necessary Covid-19 precautions, this convention involves even more planning and work than usual. We intend to share information with all of you as soon as it is available. We will continue to update this FAQ and share information on our social media channels and through our newsletter, The Source. Those who have already purchased memberships (or who hold eternal memberships) will also receive some information that applies only to them. Please keep an eye out for emails from us. To subscribe to our email newsletter, please click here.


I have a question you didn’t answer. Who do I need to contact?

If you have a question, we ask that you submit it using this form. Keeping all of the questions in one place will allow us to ensure we don’t miss any. In most cases, we will answer these questions in future updates to the FAQ, but in cases where we feel the question is specific to that individual, we will try our best to get back to you with an answer as soon as possible.



I’m excited for JordanCon 2021, and I want to get involved. How do I do that?

We are still looking for volunteers to help out at JordanCon 2021. If you are interested in volunteering, and are a current membership holder, you can reach out to volunteering@jordancon.org.



As we approach the event, we will continue to update you here and on our social media channels. Be sure to follow us on Facebook, Twitter, Instagram, and Reddit to connect with our fantastic community.

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