JordanCon Staff Opening – Director of New Member Services

JordanCon Staff Opening – Director of New Member Services

This is a new Director-level position within the Operations Division. New Member Services welcomes our first-time attendees into the JordanCon family by providing information and assistance both at the convention and via social media and email between conventions.

The Director of New Member Services will be assisted by a Manager and will report to the Officer/Deputy of Operations

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

·       Ability to attend JordanCon each year;

·       Familiarity with JordanCon and its culture;

·       Strong communications skills (written and oral);

·       Patient, friendly, outgoing personality;

·       Comfortable with reaching out to new people;

·       Ability to work unsupervised as well as collaborate with other departments and divisions;

·       Organizational skills;

·       Dedication and follow-through;

·       Comfortable speaking in front of small groups.

REQUIRED EXPERIENCE:

·       Minimum one (1) year as a JordanCon volunteer.

PREFERRED EXPERIENCE:

·       Prior attendance at multiple JordanCon events;

·       Prior attendance at JCon’s Speed Friending panel;

·       Experience in a leadership/developmental role;

·       Familiarity with the area around the convention site;

·       Public speaking.

PHYSICAL CONSIDERATIONS/ENVIRONMENT:

Candidates should have the ability to traverse and maneuver crowded hotel & convention spaces assisted or unassisted and be comfortable being part of or leading groups of people.

DUTIES: (this is a developing role and duties may change or expand)

Pre-Con:

·       Create/update/maintain various New Attendees resources for the website, social media, blog, etc.

·       Develop programs/activities to integrate new attendees into JordanCon and its culture;

·       Work with Member Engagement, Programming, Communications, and other departments/divisions to identify and/or develop activities oriented towards new attendees;

·       Monitor and respond to posts and emails from new or potentially new attendees;

·       Create a welcoming and inclusive atmosphere;

·       Work with Accessibility to facilitate special needs of new attendees to the extent possible;

·       Develop and maintain a New Attendee Packet with important information and helpful tips.

At the Convention:

·       Organize and lead one or more tours of the hotel and convention spaces for new attendees;

·       Attend the Speed Friending panel on Friday and encourage others to attend;

·       Be available to answer questions, provide maps/schedules, and to assist new attendees who may need help engaging or feeling overwhelmed;

·       Solicit feedback from new attendees regarding their experiences and what we can do to improve.

Anticipated Time Commitment:

·       May-December – 1 hour week

·      January – April – 1-3 hours week

·       At JordanCon – Friday – approx. 4 hours

                                    Sat & Sun – approx. 2 hours each

TO APPLY:

Interested applicants should email HR@jordancon.org and include a brief summary of their qualifications and attach a basic resume that speaks to their skills and experiences relevant to the position.

Hiring Timeline:

Applications will be accepted through March 15, 2019.

Candidate review and selection should be completed by March 24, 2019.

Selected candidate should expect to begin work immediately (on a scaled-down basis due to the proximity to this year’s convention.)

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